How long will my order take to be made?
We are the world’s smallest factory and make every pair to order. That being said we can usually have them ready to be shipping within 2-3 weeks, depending on demand. If they are a gift or are needed within a defined time period kindly let us know and we’ll do what we can to accommodate your needs. If there are any delays we will advise accordingly.
Are there added shipping costs?
We use whichever of the large courier companies offer us the best rate. We endeavour to offer free shipping to all major centers within North America HOWEVER if you live outside of their normal delivery areas there may be extra charges due on arrival. Outside North America shipping charges of $25 USD will apply per pair.
Are there extra taxes?
Within North America there are no extra duty or import taxes thanks to the NAFTA trade agreement. Provincial, state or federal goods and services taxes (for example GST of 5% in Canada) may be added by the delivery companies upon delivery.
How does sizing work?
Kindly refer to our Sizing page here. We require true measurements to avoid any confusion or unnecessary returns and, since one companies 8 1/2 is another companies 8, we just like to play it safe and make sure you get what you want.
What’s your return policy
We are not one of those large, anonymous, indifferent companies that receive thousands or returns every month (and toss them into a mountain out back). We’re careful not to screw things up but should we happen to make a glaring error in our work (eg. Faulty workmanship, wrong colour, wrong style, extra or missing couple of inches, faulty materials etc.) we will happily replace your pair for another.
Are they waterproof?
Wool is naturally water repellent, we triple spray our boots with the best repellent available to make sure they are water proof. With time they will require a topping up with any quality repellent available at your local suppliers.
All our materials are the best quality available, our craftsmanship second to none, we use the strongest threads and each sole is hand stitched to the upper in what is known as the ‘Goodyear Welt’ to make them long lasting and easily repaired down the road.
Why men’s and women’s if I’m supplying the measurements
When making any footwear a form called a ‘last’ is used. Men’s lasts are usually wider in certain areas.
Do you practice fair trade?
Unlike other companies that claim to have factories in other countries but really only contract out their work without being involved in the lives of those who supply them, we are the factory. We are the factory, we are the workers, we are the hands, the minds and the families who make what you need. No spin on this story, we support people, not politics, it’s rare and we’re proud of it.
Can I get custom shaping for my oddball feet?
Yup, no worries. As every pair is custom made we have no problem accommodating special needs. Wider, shorter, one long one short, not a problem
Can I change colours?
Also not a problem, if you see something you can’t live without but it’s on another style then by all means, we’re game, who knows it might end up being named after you next year.
Are they 100% recycled material?
Nope, but then your electric car isn’t made out of granola either, we’re doing what we can to do the right thing by our planet. Each pair means one less tire in the landfill and that’s a good start. Together we can make the world a better place, one foot at a time.